Frequently Asked Questions

Thank you for spending some time with us. Our stores have been part of the NW Ohio community for over 60 years. We want to be able to answer all your questions as quickly as possible. Our most commonly asked questions are listed here.

Store

Q: I have questions about your eCoupons, who can I contact?
A: You can send an email message to our dedicated eCoupon Inquiries email address: ecouponscustomerservice@freshencounter.com.

Q: Do you have a Consumer Relations phone number?
A: Yes, please call 419-422-8090. Our Consumer Relations department is open 8:00am to 4:30pm (Eastern time), Monday through Friday. We are closed on Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s Day. You may also send us an email at feedback@chiefsupermarkets.com.

Q: How do I address a consumer issue in my store?
A: For the quickest resolution of your problem, check at the Customer Service Desk for your store manager or the manager on duty at the time of the issue. If the store manager is unable to help you, you may contact Chief Customer Relations via email at feedback@chiefsupermarkets.com. You may also call or write us. Please include as much detail as possible, along with your store location.

Q: What types of payment does Chief accept?
A: Chief accept cash, checks with proper identification, debit cards and Visa, MasterCard, American Express and Discover. We also participate in the WIC program and the Electronic Benefits Transfer program.

Q: Do we give cash back on debit cards?
A: Customers may opt for a $20 or $40 cash back option in conjunction with any purchased items that are tendered with a debit card.

Q: Are there any restrictions for cashing a check at Chief Supermarkets?
A: In order to cash a check at Chief, you need to provide a driver’s license, a state-issued photo identification card or military identification.

Q: Does Chief cash payroll checks?
A: Sorry, we do not cash payroll checks or money orders.

Q: Does Chief sell and accept money orders?
A: Chief offers money orders at a fee of 95ยข each. We do not cash money orders.

Q: How may I purchase a Chief gift card?
A: There are several ways. You may purchase a gift card for any occasion in an amount $10 up to $500 in any of our stores using cash, debit or credit card. If you prefer, call 419-422-8090 and pay with a credit card.

Q: Does Chief deliver groceries?
A: We do not deliver groceries to individuals. There are electric carts available at all the stores to assist with ease of shopping. Associates are available to help you with your shopping.

Q: How may I receive your weekly ad?
A: We insert the weekly ad in local newspapers. If you do not subscribe to the newspaper you may find our weekly ad online. Fill out the form on the home page to request email delivery of your store’s weekly ad.

Products

Q: Why is a product discontinued?
A: There could be several reasons: the product may no longer be manufactured; Chief may have decided to carry a similar product; or the product may not be available from the supplier or manufacturer.

Corporate

Q: What is Chief Super Market, Inc. Operating Philosophy?
A:To treat all parties involved in the conduct of our business- our customers, employee associates, suppliers, stockholders, and the communities in which we operate – fairly, honestly, and with respect for their contribution to the success of the company, specifically:
Customers:
To believe that serving the needs of our customers is a privilege, and that we need to earn that privilege by offering superior value and service, and to recognize that a customer’s satisfaction is our only means to success.
Employee Associates:
To develop our employee associates so that they may advance and prosper with the company, recognizing the individual worth and contribution of each person.
Suppliers:
To treat our suppliers with the respect they are due, recognizing their importance and contribution to our success.
Stockholders:
To provide a rate of return to our stockholders that encourages their continued investment in the company.

Q: What is Chief Super Market, Inc. Mission Statement?
A:Chief exists to delight customers with great food and experiences.

For further questions on our mission statement, please contact feedback@chiefsupermarkets.com.

Q: What non-profit organizations do you support?
A: Chief Super Market, Inc. operates a Grant Committee that evaluates all charitable requests. The focus is on youth, the humanities, and economic develop efforts that make our communities stronger.

Q: How may I make a grant request to Chief Super Market, Inc.?
A: We have a Grant Application that you can fill out and submit. If you print out your request form and mail, send your request to:
Grant Committee
Fresh Encounter, Inc.
317 W Main Cross
Findlay, OH 45840

Q: How does your non-profit organization obtain permission to sell tickets etc. in your store?
A: Each store has the discretion to permit or deny non-profit organizations to sale raffle tickets etc. Please email your request at least 90 days ahead of time.

Q: How old do you have to be to work at a Chief store?
A: Federal and state laws regulate the employment of minors. These laws specifically regulate the hours that individuals under the age of 18 may work, the occupations in which they may be employed and the hazardous equipment and/or materials from which they are restricted. We accept applications from job seekers who are at least 16 years old.

Q: How do I apply?
A: You may apply on-line.

Q: Will I be called after submitting an application?
A: Only applicants who are chosen for interviews are called. Store Managers wish they could call every applicant and thank him or her for considering Chief Supermarket during a job search. However, the number of applications we receive makes that impossible.

Technical

Q: Which browsers do you recommend for viewing your site?
A: Our site is designed for viewing with most browsers, including Internet Explorer in Microsoft Windows, Safari Apple Macintosh OS X, and Firefox on both PC’s and Macs. AOL users will have best results using AOL 8 and above in Microsoft Windows. To optimize your online experience, we recommend that you use one of these browsers. Other browsers may not support all of our site’s features.

Q: I tried accessing parts of your site and received an error message about the page not being found. What does this mean?
A: We may have moved a page that you had previously bookmarked. Our “Not Found” page includes a search to look for the missing item.

Q: What are “cookies,” and does your Web site use them?
A: A cookie is a piece of data stored on your hard drive containing information about you. Cookies cannot access files or other information stored on your computer. We use cookies to enable certain personalized features and content within the following areas of this site:

Remembering which location you select to show you the accurate weekly specials
Grocery List
If you restrict or disallow cookies within your browser settings, you will not be able to use these features or access content included within these areas. To enable cookies within your browser, please reference the Help menu within your particular browser software. Learn more about cookies by reading our Privacy Policy.

Q: I’m using AOL and some of your images look grainy. How can I improve this?
A: AOL has default settings to compress images. This improves the speed of download but diminishes the quality of the images. If you wish to change this: On AOL 5, 6 or 7 for Microsoft Windows: This varies slightly by AOL version, but go to Settings (or MyAOL), then Preferences, then Internet Properties WWW (or just www). On the resulting dialog box, select the Web Graphics tab and disable the “compress graphics” checkbox. On AOL 5 for Macintosh OS: Go to My AOL, then Preferences, then www. In the Web Preferences section of the resulting page, disable the checkbox to “use compressed graphics.” In each case, the change takes place immediately, but you may not notice this on pages you’ve already viewed. As you select new pages of the site, you will see the higher quality images.

Q: Whom should I contact if I’m having site problems?
A: Send us what difficulties you’re having. Please include as much detail as possible: what area of the site you were in, as well as what browser and computer platform you use.

Q: The printer-friendly version does not show when I click the button.
A: Various sections on our site use the web pop-up feature, which may be prohibited by many pop-up blockers. If you are using a pop-up blocker with your web browser, please enable pop-ups for chiefmarkets.com . Please note that if you have two or more blockers active on your computer, for example a 3d-party browser tool bar and a commercial anti-virus/security application, you may need to enable pop-ups for our web site in each blocker before they will actually work for you.